Community Action Association Alabama

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FAMILY & COMMUNITY SERVICES DIRECTOR - Metropolitan Action Commission

This position supervises a team of individuals who help ensure exceptional customer experience through an integrated service delivery model for multiple grant funded programs within the Metropolitan Action Commission including both call center, eligibility determination, and customer engagement team members.

The Director also manages partnerships with local, state, and federal regulatory agencies associated with relevant grants and builds relationships with other external partners to meet the needs of MAC’s customers. Uphold the Mission, Vision, Values, and Philosophy of the Metropolitan Action Commission.

This classification has direct supervision of the Family and Community Services Manager, as well as the indirect supervision of the Family & Community Services Coordinator, Customer Navigator, Customer Engagement Coach, and Customer Engagement Specialist.

For questions contact the Human Resources department at (615) 862-8860 extension 70105.

Please be advised that ALL candidates for ANY position with the Metropolitan Action Commission will be subject to a background check .

The Metropolitan Government of Nashville and the Metropolitan Action Commission are equal opportunity employers.

In compliance with Tennessee law, all applications are subject to public disclosure.

Requests for ADA accommodations should be directed to Rickie McQueen at:
(615) 862-8860, Extension 70103

Metropolitan Action Commission embodies a spirit of hope, helps children and youth develop their potential, equips adults and families to achieve their goals, improves social and economic mobility, and advances well-being for people and communities.